McMahon Trucks Centers of Nashville learned earlier this week that they have been awarded designation as a Certified Mack Trucks Uptime Center.
The certification evaluates dealer service locations on 28 required process elements, ranging from shop organization to implementation of diagnostic tools. Many of the elements of the program are considered industry “best practices,” and Mack combined the elements under the Certified Uptime Centers effort to maximize their impact.
With standardized workflows and service processes, as well as redesigned service bays, Mack Certified Uptime Centers provide faster and more efficient service experiences to customers.
“This is all part of a consistent approach by our entire team and organization to help minimize our customer’s downtime, and keep their trucks on the road,” says Loyd Morris, Service Director for McMahon Truck Centers of Nashville.
Completion of the certification process takes approximately eight weeks, and includes a final assessment to determine whether all Certified Uptime Center requirements have been met. Mack’s Dealer Fixed Operations Managers conduct the assessments and assign the final certification.
Mack Certified Uptime Centers are the latest evolution of Mack’s commitment to maximizing customer uptime. To qualify as a Certified Uptime Center, Mack dealer locations must demonstrate proficiency in new procedures designed to simplify and accelerate the service process.
In addition, Certified Uptime Centers must implement redesigned service bays focused on quick turnaround times. These “uptime bays” utilize Mack’s vast array of uptime tools to rapidly diagnose customer issues. Trucks with repairs that require less than four hours are repaired immediately, rather than being shuffled to the back of the line, as with the typical “first come, first served” practice common in today’s shops.
Nashville joins McMahon Truck Centers Columbus, Ohio location as the second McMahon facility to earn the Certified Uptime designation.
About McMahon Truck Centers:
McMahon Truck Centers (MTC) operates heavy and medium duty commercial truck businesses at 7 locations throughout 5 states.
We pair leading edge support solutions together with strong, premium vehicles from Mack, Volvo, and Hino – including product offerings of premium truck bodies and attachments from Jerr-Dan and XL Specialized Trailers.
The McMahon Truck Centers’ family of dealerships includes locations in Charlotte, NC, Candor, NC, Nashville, TN, Columbus, OH, Marietta, OH, and Rock Hill, SC – along with McMahon Truck Leasing offices at all sites