McMahon Truck Centers is honored to announce their dealership in London, Ohio and serving Columbus West has been awarded the designation of Certified Uptime Center from Volvo and Mack. This new dealer service certification assures the highest level of truck repair and maintenance, with vehicle uptime as the top priority.
According to Service Director, Gary Michael, the facility has integrated new workflow procedures that add efficiency and save time, especially for quick repairs. “In an effort to better serve our customers, we have taken all the steps necessary to be a Certified Uptime Center,” said Michael. “With new standards, service procedures, and shop layouts, our goal is to make each service visit as short as possible.”
Key to the Certified Uptime Center concept is a dedicated Uptime Bay. Here, trucks requiring repair time of four hours or less are serviced immediately. This eliminates the traditional “first come, first served” practice that can turn a simple repair into a costly delay.
Uptime Bay service also utilizes proprietary systems with Volvo and Mack to expedite the service experience. Customers can expect a faster check-in and assessment process, with no appointment necessary. Direct messaging keeps all parties up-to-the-minute regarding repairs and approvals.
“McMahon Truck Centers has a strong commitment to keeping customers’ trucks and operations at peak productivity”, said Michael. “We are excited about how this will help our customers’ trucks be diagnosed and repaired efficiently and returned back to them as quickly as possible. We are equally thrilled that we received this certification as we celebrated our first anniversary at this location. This speaks volumes about our team here, including Steve Pearson and Derek Starr, our Service Managers.”
Certified Uptime Center status puts McMahon Truck Centers in London on the leading edge of an Uptime initiative created for Volvo and Mack’s nationwide dealer networks. Dealer locations receive the certification only after adopting standardized protocols that provide more transparent information to the customer and completion of short repairs more quickly.
The Certified Uptime Center is located at 1305 US 42 NE, in London, Ohio or Interstate 70, exit 79 beside the Waffle House. For information or service, please call 614.246.7563.
